Contact center, both inbound and outbound, is a fastest growing industry of Pakistan these days. As it is cost savvy to outsource contact centers in Pakistan, this is the reason corporates around the globe are outsourcing their call centers to Pakistan. Contact center is largely contributing in our economy and unemployment rate has decreased due to this as well.

Contact Center! Evolving Area of Interest

Almost 50 percent of our young generation and teens are joining contact center as a source of income and livelihood. As English is not our native language so this is the first barrier which our generation faces to get job in contact centers. Second most important barrier is the convincing skills and communication power which a person need while having calls. We train you for this and for your better future.

In our training courses, we have 2 courses for contact centers. First one is for the beginners and provides basic training while other one is advanced course which is most suited for professionals.

Basic Course:

In this course you will find out what are customer service, telemarketing and cold calling. Moreover, you will get following topics covered in course outline:

  • How to handle customers softly
  • Effective and efficient way to handle queries and responses
  • How to make outbound calls and convince people
  • Typing skills
  • Communication skills
  • Introduction to MS Word and Excel
  • Time management skills

Advanced Course:

As discussed earlier, advanced course is designed for professionals. It also supports you if you are going on any management level in any contact center. This course helps you attaining top level position in any contact center. Outline includes:

  • Communication and time management skills
  • Positive attitude
  • Key performance indexes
  • Effective handling tricks for annoying and aggressive customers
  • Resource management (financial, human)
  • Strategic management tips
  • Introduction to operations and metrics

Call Center Training FEE STRUCTURE

 Duration    Registration fee   Per month Fee 
 4 weeks  Free 5,000

Basic Course Outline:

In this course you will find out basics of customer service, telemarketing and cold call. You will be further trained on following topics during the course:

How to handle customers softly
Effective and efficient way to handle queries and responses
How to make outbound calls and convince people
Typing skills
Communication skills
Introduction to MS Word and Excel
Time management skills

Advanced Course Outline:

Advanced course is designed for professionals. It also supports you progression in to any management level in any contact center. This course helps you attaining management position. Outline includes:

Communication and time management skills
Positive attitude
Key performance indexes
Effective handling techniques for annoying and aggressive customers
Resource management (project, human)
Strategic management tips
Introduction to operations and metrics